Question 1

What does the AMC include?

Accepted Answer

It includes scheduled visits, immediate breakdown support and one-year coverage, within the agreed quotation scope.

Question 2

How much does an annual maintenance contract cost?

Accepted Answer

It depends on the type and number of machines and the level of cover you need. We start with a free inspection and then send a written quotation with no obligation.

Question 3

How quickly do you respond when a machine breaks down?

Accepted Answer

Contracts include immediate breakdown support, and the agreed response time is written into your contract based on your location and machine type.

Question 4

Do you service machines we did not buy from you?

Accepted Answer

Yes. We repair and service all printer and copier categories from the brands we support, whether or not the machine was purchased from us.

Question 5

Does coverage include locations outside Riyadh?

Accepted Answer

Riyadh is our main service area, and we cover other parts of Saudi Arabia depending on location and the number of machines. Tell us where you are and we will confirm cover before you sign.

Question 6

Should we use original or compatible toner?

Accepted Answer

We supply both. Original gives the most consistent quality and suits machines under warranty; compatible lowers cost for everyday printing. We help you choose based on your print volume.

Question 7

Do you install and set up the equipment after delivery?

Accepted Answer

Yes. Delivery includes installation, first run and a practical handover, alongside our free inspection and consultation service.

Question 8

Can you supply A4 paper to our company on a regular schedule?

Accepted Answer

Yes. We supply 80 GSM A3, A4 and A5 copy paper to companies on an agreed recurring delivery schedule and quantity.

Question 9

What do you need from us for an accurate quotation?

Accepted Answer

The machine model or product type, the quantity you need, your approximate monthly print volume and your location. That is enough for us to prepare an accurate quotation.

Question 10

Where do you deliver?

Accepted Answer

We provide fast delivery in Riyadh and across Saudi Arabia, depending on product and quantity.

Question 11

Which brands do you support?

Accepted Answer

We work with leading brands including HP, Canon, Epson, Toshiba, Kyocera, Ricoh, Konica Minolta, Sharp and Xerox.

Question 12

Do you offer wholesale pricing?

Accepted Answer

Yes. Send the required products and quantities for a tailored quotation.

Question 13

Do you issue VAT invoices?

Accepted Answer

Yes, invoices are issued using the registered establishment details in line with applicable regulations.

Fast service. Continuous performance.

Sales

Maintenance & Repair

Annual Maintenance

Free Inspection

Wholesale & Retail

Free & Fast Delivery

Spare Parts

One year of dependable cover

How it works

Frequently asked questions